What’s your returns policy?

You have a 30-day window from the date of receipt to return any item for any reason*. In case of a faulty item, we'll either need photo evidence or we'll provide you with a prepaid return package to send it back to the seller.

Upon return, you'll have the option of receiving a full refund*** or store credit, whichever suits you best. Refunds will be credited back to your original payment method—be it your credit card, PayPal account, or store credit. Please note that promotional codes cannot be refunded.

For returns due to reasons other than faults, you'll receive store credit equal to the item's value once it's been received by the seller. However, shipping costs won't be reimbursed. To ensure a smooth process, we recommend using a trackable or signed-for delivery service like registered post. Please be aware that store credits are valid for one year from the date of issue, unless otherwise stated.

Please select the item you'd like to return by clicking the link provided below.

START YOUR RETURN HERE

*Items that cannot be returned include: hardtofind gift cards**, personalised products, made- to-order furniture, underwear, swimwear with the hygiene sticker removed, all Lorna Murray products, earrings for pierced ears and food items that have been opened. All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return. If for any reason a product you have ordered is not available or out of stock, we will also refund you or offer you a store credit to the same value.

**hardtofind gift cards are valid for 3 years and cannot be returned or exchanged for cash. All returned items that were paid for with a hardtofind gift card will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card or PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial card/PayPal payment and the remaining amount will be refunded as store credit.

***Orders purchased using zipPay or AfterPay are not eligible for a refund - a store credit will be issued instead. Please note: We are unable to return an item that is not being returned by the original purchaser.