Because our sellers send items to you themselves, rather than through our warehouse (...which we don’t have), parcels from different sellers will arrive separately. To get an idea of when you can expect your order, take a look at the delivery information nestled beside the product info on each item’s page.
If it’s been a while, or you’ve ordered more than one item from the same seller but they haven’t all arrived, you have our express permission to not be shy – and get in touch with them directly.
Sign in to our site and go to My orders. Click the order that’s gone AWOL, scroll down to the order details and click ‘contact seller’. They should be able to sort you out, tout suite.
After that, if you’re still not having any luck, contact our customer support team, who will be waiting avidly for your email – Sherlock deerstalkers and investigation-grade magnifying glasses at the ready.