I want to return my order

You can return any item, regardless of the reason, within 30 days of receipt.* 

Once the seller (the small business that fulfilled your order) receives the item, you will be refunded. Please note that shipping costs incurred will not be refunded. We recommend using a trackable or signed-for delivery service, such as registered post, as we cannot process your refund until the item has been received. 

Please contact us at [e-mail] with your Order ID and email address so we can process this for you with the seller.

*Items that cannot be returned include: gift vouchers, made to order/personalised products, underwear, swimwear with the hygiene sticker removed, all Lorna Murray products, earrings for pierced ears and food items that have been opened. All items being returned must be dispatched/shipped within 10 days of the return being approved and must be in original condition and packaging and not affected by being used in an abnormal way or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return.