What’s your returns policy?

You have a 30-day window from the date of receipt to return any item for any reason*. In case of a faulty item, we'll either need photo evidence or we'll provide you with a prepaid return package to send it back to the seller.

Once your item is confirmed as eligible for return, you will receive a full refund*. Refunds will be credited back to your original payment method. Please note that promotional codes cannot be refunded. Shipping costs will not be reimbursed. To ensure a smooth process, we recommend using a trackable or signed-for delivery service like registered post.  

*Items that cannot be returned include: hardtofind gift cards**, personalised products, made- to-order furniture, underwear, swimwear with the hygiene sticker removed, all Lorna Murray products, earrings for pierced ears and food items that have been opened. All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return. If for any reason a product you have ordered is not available or out of stock, we will also refund you.

If you return an item paid by both gift card and credit card or PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial card/PayPal payment.